Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
  • Shipping & Delivery

  • General Information: All orders are subject to product availability. If an item is not in stock at the time of order placement, we will notify you and refund you the total amount of your order using the original mode of payment.
  • Delivery Location: Items offered on our website are only available for delivery to addresses within specified locations. Any shipments other than that are not available at this time.
  • Delivery Time: An estimated delivery time will be provided to you once your order is placed. Delivery time is estimated and will commence from the shipping date, rather than the date of order. Delivery time is to be used as a guide only and is subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days from the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on holidays. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
  • Delivery Instructions: We deliver exactly when, where and how you want
  • Stories homes offer a comprehensive range of services to ensure that your parcel arrives at your chosen time and place, with the correct person, and under the conditions that you specify. By using the appropriate delivery instructions, we provide our customers with impeccable service while delivering the products.

    Delivery to a specific store

    Stories homes can deliver the parcel to a specified location within a state.

    Notify by phone

    Would you like the recipient to be notified by phone in advance of the delivery? Stories homes can help you get notified about product updates.

    All items together

    We only deliver multi-item consignments to the recipient once all the parcels have arrived.

    Do not deliver to mailbox or neighbour: do not leave anywhere

    This delivery instruction ensures that your consignments are delivered only to the people who are entitled to accept them at the given address.

    Online Cancellation Policy

    Customers can cancel the orders within 30 mins of order placement.

    Shipping Costs:

    Shipping costs are based on the weight of your order and the mode of delivery. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once you are at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large/heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

    Privacy & Security

    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    If you feel that we are not abiding by this privacy policy, you can contact us immediately via telephone at +91 8139803335 or via [email protected]@storieshomes.com

    Returns & Replacements

    Option 1 – No Refunds/Exchanges: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +91 8139803335 with details of the product and the defect. You can send the item you consider defective to:

    Stories, 14/409/G4, Al Amana Tower Olavanna Road, Kunnathupalam, Kozhikode, Kerala 673019

    OR

    Stories, Airport By Pass Road, Pantheerankav Junction, Kozhikode, Kerala Tel: +91 495 2433633 Mob: 91 8589065666

    Upon receiving the returned product, we will fully examine it and notify you via email within a reasonable time whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original mode of payment.

    Option 2 – Refunds Permitted: We accept returns. You can return unopened items in the original packaging within 10 days of your purchase with a receipt or proof of purchase. After 10 days of your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email within a reasonable time whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original mode of payment. Only regular-priced items may be refunded. Sale items are non-refundable. To follow up on the status of your return, please contact us at [email protected]@storieshomes.com.

    Payment, Pricing & Promotions

    Stories homes reserve the right to refuse any order. Catalogue pricing cannot be guaranteed as prices are subject to change based upon manufacturer price variation and market changes. We will not be responsible for errors in printing that lead to incorrect pricing.

    Stories homes are constantly improving our customer's internet shopping experience. We often modify our website and modify settings on our server to improve and speed up your shopping experience. As such, sometimes these changes will lead to erroneous information about availability, colour, sizing, prices, etc. being posted on our website for a short period. Stories homes will not honour orders placed with incorrect information regarding sizing, availability, pricing, etc.

    Credit Cards & Debit Cards

    We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card.

    Declined Payments

    If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

    1. General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details. 2. AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement. 3. Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

    Quotes

    We are happy to provide quotes for large-quantity orders. We offer competitive pricing and a quick turnaround time. If you like to request a quote, contact us via +91 8139803335 (Monday ~ Friday 9:00~18:00) or e-mail at [email protected]@storieshomes.com. Please allow 1-2 business days to receive your quote.

    Sales Tax

    We are required by state law to charge sales tax on all orders shipped within the state of Kerala

    .

    Price Variation

    Order will not be processed on 31st March between 18:00 and 24:00 every year due to price updation.

    Viewing Orders

    Click the Account link visible at the top of every page. Under Registered Customers, follow the prompts to login into your account. From the Account information dashboard, click on My Orders on the left-hand side menu to view your orders. Click view order for more information or to track the shipment.

    Updating Account Information

    You can update your online account profile information anytime by logging into Storieshomes.com

    Once you have logged in, click on "My Account" located at the top left portion of the page and select "My Account".

    You can update the following information once you've reached the profile page:

  • User Name
  • Password
  • Updates of your online account profile are effective immediately.

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